Amari Living Suites policies

Cancellation policy

Check-in time: 3:00 p.m. · Check-out time: 12:00 noon.

Hotel Amari Living Suites reserves the right to cancel a reservation if valid credit card details guaranteeing it are not available and/or no payment has been made.

For non-refundable reservations, the full amount of the reservation will be charged automatically when the reservation is confirmed. Changes and cancellations are not allowed, and no refunds will be given in the event of a no-show.

Flexible rate and promotions policy: for any accommodation booked under the standard rate or flexible rate, the value of the first night will be charged to the credit card provided as a guarantee 24 hours before check-in, in order to secure the reservation. If the guest cancels less than 24 hours in advance, the amount charged as a guarantee for the first night will not be refunded; if a refund is made, the guest must cover any bank fees incurred.

The cancellation policy always applies, without exception.

If you need further assistance, call the hotel directly or contact us on WhatsApp at +57 302 330 7939. If you booked through an online channel, please manage your reservation through that same channel.

Payment policy

Upon receiving a request, Hotel Amari Living Suites reserves the right to request pre-authorization of the credit card provided before arrival. By making a reservation, you are deemed to be fully aware of the hotel’s payment, rejection and cancellation policies.

Payment for the stay and for services is made in Colombian pesos.

The following credit cards are accepted: VISA, MASTERCARD, DINERS and AMERICAN EXPRESS.

For your security, if payment is to be made with the card of a person or company other than the guests staying at the hotel, prior authorization and documentation will be required and requested by email. Please contact us on WhatsApp at +57 302 330 7939 and/or write to atencionalcliente@amarilivingsuite.com.

Service policy

Amari Living Suites is a hotel that is responsible for and committed to selecting and promoting high-quality services, designing programs in line with guests’ expectations, providing friendly, effective and efficient service, and encouraging compliance with environmental policies at all times. Our quality standards apply from the moment guests or suppliers first contact the company until the end of the service and after-sales follow-up.

The guest comes first: Hotel Amari Living Suites will do everything possible to fully meet our guests’ needs, always seeking to create positive experiences from the very first contact.

Service quality control: Hotel Amari Living Suites encourages feedback from guests and other sources in order to obtain, interpret and act on information that allows us to consistently deliver quality service.

Rate

Includes accommodation as per the reservation. The rate does not include breakfast.

Taxes

A 19% VAT applies to Colombian residents. Foreign citizens may be exempt, subject to verification at check-in. This amount is charged at the hotel and is not reflected in the room rate. Conditions apply. For stays from January 1, 2023 (inclusive), Colombian residents and foreigners who remain in the country for 60 consecutive days or more must pay the national sales tax (19%) at the property during their stay. Foreigners with a tourist visa are exempt from this tax. In addition, if a person required to pay the tax shares a room with an exempt person, the tax may apply to the entire room. VAT is not included in the booked rate and will be added at check-in.

Foreign guests and Colombians residing abroad are exempt from the 19% VAT when purchasing a tourist package (accommodation and services). Foreign tourists and Colombian citizens residing abroad who hold the PT entry stamp or the current TP-7, TP-11 or TP-12 visas are exempt from the 19% VAT when purchasing a tourist package.

Check-in

Check-in is from 3:00 p.m. If you have a confirmed reservation, we will send you a link to complete your online pre-check-in, making your arrival at the hotel faster. Contact us on WhatsApp at +57 302 330 7939 to request or manage a reservation.

Note: all guests must present official identification when registering at the hotel, without exception (including minors: birth certificate, identity card and/or passport, as applicable).

Stays with children

• Children of any age are welcome, always accompanied by their parents or legal guardians.
• Children aged 6 and over are considered adults at this property.
• Children up to 5 years old stay free of charge when sharing an existing bed. Maximum of 2 children free of charge (maximum capacity is 4 people in the Junior Suite).
• Cribs for babies up to 3 years old, subject to availability.
• For information on prices and occupancy, contact us on WhatsApp at +57 302 330 7939.

Registration of minors

If you are traveling with your child(ren) under 18, you must present the minor’s identification document (birth certificate) proving the family relationship. If the minor(s) are not traveling with their parents, in addition to the minor’s identification document you must provide at reception the parents’ authorization, notarized and accompanied by a copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed into the hotel, in accordance with Law 679 of 2001 (Statute to Prevent the Sexual Exploitation of Children and Adolescents) and related regulations.

Early check-in

• Subject to availability.
• Arrival before 8:00 a.m.: the full night is charged.
• Arrival between 8:00 a.m. and 1:00 p.m.: half of the booked nightly rate is charged.
• After 1:00 p.m., access to the room is granted as a courtesy of the hotel.

Check-out

The suite must be vacated before 12:00 noon on the last day of your stay.

Late check-out

• Subject to availability.
• Late check-out until 1:00 p.m. free of charge.
• If the guest does not check out at the indicated time, the following charges will apply to the suite: 50% between 1:00 p.m. and 6:00 p.m.; after 6:00 p.m., 100% of the suite rate.

Early departure

• Please notify us one day in advance of your new early departure date, so the hotel can make the room available for sale. Applies if the reservation policy is flexible.
• If we are not informed, the guest will be charged for the night(s).
• 100% of unused nights will be charged if the booked policy is non-refundable.
• If you booked a special long-stay rate promotion, the rate will be changed and the nightly charge adjusted accordingly.

Safekeeping of money and valuables

In accordance with article 1195 of the Colombian Commercial Code, guests may deposit money and valuables with the hotel for safekeeping against a receipt. The deposit must be made before the staff member designated by the hotel, and a record listing the money or items deposited must be drawn up. The hotel’s liability will be that of a depositary, under the terms of article 1196 of the Commercial Code. Valuables such as jewelry, cameras, money, computers, mobile phones, equipment or utensils that the guest does not declare at reception and that remain in the room or in service areas other than those provided by the hotel for deposit are at the guest’s sole risk, and the hotel assumes no liability in case of loss or damage. We always recommend using the safe available in each suite, without this implying any custody liability for the hotel.

No-show

In the event of a no-show, and in accordance with Colombian law (Law 300 of 1996, article 65), the property may charge 20% of the total amount of the reservation or retain the deposit. In any case, the no-show charge will always be applied according to the reservation policy accepted by the guest when making the request and providing the information required to guarantee the stay.

Conduct for groups and guests in general

When booking more than 5 rooms, special conditions and supplements may apply. Groups must be kept under strict control, as we are a tourist and rest hotel; it is very important to inform every member of the group before arrival to avoid making noise that disturbs the hotel environment and/or other guests, both in common areas and in the suites, at any time. No sexual behavior of any kind is permitted in the hotel’s common areas or in places visible to other guests, such as terraces and common areas. Such conduct may result in the immediate expulsion of the guests without refund or rescheduling.

Visitors

For security reasons, the hotel does not allow overnight visitors in the suites between 5:00 p.m. and 10:00 a.m. During the day, from 10:00 a.m. to 5:00 p.m., all visitors must be reported and registered in advance at reception; visitors must present a legal identity document, and minors are not admitted unless accompanied by their parents.

Note: if the guest authorizes overnight visitors at the hotel, they must inform and register them at reception. If the visitor stays overnight, the guest must pay COP $150,000 + VAT for the additional person who was not registered in the reservation.

Parking

Subject to availability; must be requested in the reservation. Free of charge for 1 vehicle per suite. The policy on safekeeping of money and valuables applies (the hotel is not responsible for items left inside vehicles).

Gym

Use of the gym is at the guest’s sole responsibility.

Wi‑Fi

Use of the Wi‑Fi is at the guest’s sole responsibility and is a courtesy of the hotel.

Warnings

• The exploitation and abuse of minors in Colombia are crimes fully prosecuted with imprisonment. Under Law 679 of 2001, the hotel is authorized to report any criminal act against minors to the competent authorities. The hotel protects children and adolescents from all forms of commercial sexual exploitation (ESCNNA); for this reason, its employees have signed a code of conduct to prevent such acts.
• All minors must remain in the company of their parents or a responsible adult; for this purpose, the minor’s identity document must be presented so the hotel can establish the relationship between the minor and the accompanying adult. The hotel will not register guests who do not meet this condition.
• In Colombia, illegal trafficking of wild flora and fauna is a punishable offense (Law 453 of 2011; Resolution 192 of 2014).
• At the hotel we are committed to promoting actions and practices that support the conservation of the environment and cultural heritage, the efficient use of natural resources and compliance with current tourism legislation; therefore, guests are expected to follow our practices to help optimize resources and protect the environment.

Anti-smoking law

Smoking is prohibited inside the property (Law 1335 of 2009, Ministry of Social Protection). Colombia has legislation on smoke-free spaces and on the effects of cigarette or tobacco smoke on other people. Guests who fail to comply must pay USD 80 or COP $320,000 for the cleaning, disinfection and deodorization of the suite and its contents (sheets, pillows, towels, cushions, etc.).

Pets and wildlife

Pets are not allowed; assistance dogs for people with a certified disability are accepted. Hotel Amari Living Suites prohibits the mistreatment or exploitation of animals and of wild flora and fauna in the hotel’s surroundings; in such cases, the hotel will penalize the guest and report the conduct to the competent authority.

Anti-corruption and anti-fraud policy

Dishonest conduct or practices that undermine corporate integrity are not permitted, such as offering or accepting gifts, invitations or other incentives that may reward or influence the taking or not taking of any commercial or legal action; intentionally concealing, altering, falsifying or omitting information for one’s own or another’s benefit; or engaging in conflicts of interest that place personal priorities above collective ones. We promote a culture of ethics, transparency and integrity in all our activities.

Declaration of origin and destination of funds

I declare that the economic and/or physical resources do not come from, nor will they be used for, any unlawful activities covered by the Colombian Criminal Code or any law that amends or supplements it.

Terms and conditions

The terms and conditions of service are on their own page: Terms and conditions.

Privacy and personal data policy

See how we process your personal data in the Privacy policy and how cookies are used in the Cookie policy.